Terms of sale

Terms of Sale

1. General These Terms of Sale govern the purchase of products from VKXEN ("we," "us," or "our"). By placing an order through our website vkxen.com, you ("the customer") agree to be bound by these terms.

2. Product Information We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors or product details will be completely accurate. All products are subject to availability.

3. Pricing Prices are subject to change without notice, but changes will not affect orders that have already been placed.

4. Payment Payment must be received in full before your order is processed. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All transactions are processed securely.

5. Order Acceptance Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. If we decline your order after payment has been processed, we will issue a full refund.

6. Shipping and Delivery

  • Products are shipped by third-party suppliers on our behalf
  • Delivery times are estimates and not guaranteed
  • Risk of loss and title for products pass to you upon delivery to the shipping carrier
  • For international orders outside the EU, you are responsible for all customs duties, import taxes, and fees imposed by your country
  • We are not responsible for delays caused by customs clearance, weather, or carrier issues

7. Customs and Import Duties (International Orders) For orders shipped outside the European Union:

  • The customer is the importer of record and is responsible for all import duties, taxes, and customs fees
  • These charges are determined by your local customs office and are not included in our product or shipping prices
  • Customs policies vary by country; please contact your local customs office for more information
  • We have no control over these charges and cannot predict their amount
  • Refusal to pay customs charges may result in the package being returned or abandoned, and no refund will be issued

8. Product Ownership Ownership of products transfers to you upon full payment and successful delivery.

9. Returns and Refunds Please refer to our separate Return and Refund Policy for detailed information about returns, exchanges, and refunds.

10. Limitation of Liability To the maximum extent permitted by law, VKXEN shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products.

11. Governing Law These Terms of Sale are governed by the laws of France. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the French courts.

12. Changes to Terms We reserve the right to update these Terms of Sale at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the updated terms.

13. Contact Information If you have questions about these Terms of Sale, please contact us at:

  • Email: info@vkxen.com
  • Website: vkxen.com

Last Updated: [March 14th 2026]