Shipping policy

Shipping Policy for VKXEN

🚚 IMPORTANT SHIPPING INFORMATION

✓ Orders ship within 1-3 business days
✓ FREE SHIPPING on all orders over €300!

Processing Time Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Methods and Delivery Times We work with trusted shipping partners to deliver your order. Delivery times vary depending on your location:

  • United States:& Canada 3-7 business days (from US warehouse)
  • United Kingdom 5 - 10 business days
  • France & European Union: 7-15 business days
  • International: 10 -15 business days

Please note that these are estimated delivery times and may vary due to customs clearance, holidays, or unforeseen circumstances.Shipping Restrictions We currently ship to most countries worldwide. However, some remote areas or regions may have shipping restrictions. If we cannot ship to your location, we'll notify you before processing your order.

Shipping Costs Shipping costs are calculated at checkout based on your delivery address. 

  • United States:& Canada €4.99
  • European Union: €8.99
  • United Kingdom: €9.99
  • Rest of World: €13.99

FREE SHIPPING on all orders over €300!

Order Tracking Once your order ships, you'll receive a shipping confirmation email. Most orders include tracking information so you can monitor your package's journey to your doorstep.

Customs and Import Duties For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in our shipping costs and are determined by your local customs office.

Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at info@vkxen.com within 48 hours of delivery (or expected delivery date for lost packages). We'll work with you to resolve the issue promptly.

Questions? If you have any questions about shipping, please don't hesitate to contact us at info@vkxen.com. We're here to help!