Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Processing time is 10 business days after we receive the return.

To help expedite the processing of returns, please follow these instructions:

  1. All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
  2. Send return back within 7 days to:

Returns Department

45 Avenue du Loup, 11 étage, boite 74 

Pau 64000, France 


To start a return, you can contact us at returns@vkxen.com Please note that returns will need to be sent to the following address: [ 45 Avenue du Loup, 11 etage,, boîte 74,  Pau 64000, France]

Any Item(s) sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@vkxen.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@vkxen.com